Please allow 3-4 weeks for an exchange or refund!
Only items purchased from Brother 2 Brother can be exchanged through Brother 2 Brother.
If you purchased a B2B product from a retail store, please return your
purchase to that store.
1. To return a package, email our Retail Customer Service for a
Return Merchandise Authorization (RMA) b2bshop@brother2brotherundergroundwear.com
If you send a package back without an RMA, it will be refused by our receiving department!
2. Send a copy of your Email receipt and include this RMA number with a note explaining what you are returning and why.
3. Address your package to:
Brother 2 Brother Underground Wear®
3608 7th ave
Charleston, WV 25312
4. Write your RMA on the outside of your package and we recommend
sending via US MAIL as it is usually the easiest and cheapest.
We recommend that you track your return package to confirm that
it has been received. Please consider insuring larger returns.
These services are available through the US Postal Service.
5.Packages must be returned prepaid. Brother 2 Brother will not accept
any COD packages. Your returned item will be replaced or refunded
to the credit card originally used. If you ordered by mail with
a money order, a refund check will be issued. You are responsible
for return shipping costs. Shipping for returns or exchanges
is non-refundable except in the event that wrong or defective
merchandise has been shipped to the customer.
6. We guarantee our products completely and you may return your
item for a full refund if dissatisfied.
7. You may cancel your order at any time and receive a full refund!
